If you wish to cancel your order, and work has not commenced on your web site, then we simply refund the amount of money you have paid (this could be the deposit or the full amount if you paid in advance).
If work has already started on your web site, then we will refund you a pro-rata value. So if only a few hours have been completed you would get the majority of your money back, if your web site was nearly completed then you would receive a lower value refund.